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Service Desk
We have a wealth of experience in the provision and delivery of support services across our market sectors. With a proven track record in the delivery and implementation of IT solutions, we’re well versed in transitioning these solutions into a complimentary support service.  

The ever changing landscape of IT and the introduction of new equipment, software and solutions present many challenges for support personnel and users. To this effect, we can offer an extensive range of services to either compliment or substitute a client’s existing capabilities.  

Our Service Desk offerings including:

  • User and system administration services
  • Escalated Support
  • Pro-active monitoring
  • Remote Management of infrastructure and services
  • Predictive failure monitoring
  • Remote Control
  • Release and patch management
  • Asset Management
  • Hardware Maintenance requests
  • Third party management
  • Full Managed Service

Our approach in the delivery of these services, follows a proven technique, which first and foremost beings with a formal engagement in order to determine your service requirements and challenges. We can then provide recommendations to bridge these gaps, through the provision of specific services. This initial engagement is often used to identify development opportunities for systems and infrastructure through to CPD programmes.

We have an industry recognised Help Desk Management System at the heart of our call centre. This ensures all support personnel understand the nuances of each support package offering, service levels and escalation procedures. Through automated processes, email and alert notifications drive service delivery and performance.

With a range of support professionals, we’re able to marry your support requirements with the appropriate resource, to deliver efficient and highly effective support. We hold many industry recognised qualifications and direct manufacturer engagements which further complement our service capabilities.

Our Service Desk offerings provide entry level support services, typical for end user level support, through to full managed services and everything in-between.

Get in touchNot sure who to speak to? Need advice? You can ask about any of our solutions or get a project started by sending a message.
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Related informat​ion
Project Management

We employ skilled PRINCE2 accredited Project Managers who are engaged at the earliest stages of a project
 
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On Site Services

We are able to offer a range of on-site personnel to address specific requirements
 
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Service Centre image
Service Centre

We work hard to provide a level of service that takes the stress and burden away from you and your IT staff. By utilising our extensive range of configuration services, we can help you save both time and money.
 
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Pre-sales

Contact our pre-sales team for support on how you can meet the demands of your business
 
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