Service Desk We have a wealth of experience in the provision and delivery of support services across our market sectors. With a proven track record in the delivery and implementation of IT solutions, we’re well versed in transitioning these solutions into a complimentary support service.
The ever changing landscape of IT and the introduction of new equipment, software and solutions present many challenges for support personnel and users. To this effect, we can offer an extensive range of services to either compliment or substitute a client’s existing capabilities.
Our Service Desk offerings including:
- User and system administration services
- Escalated Support
- Pro-active monitoring
- Remote Management of infrastructure and services
- Predictive failure monitoring
- Remote Control
- Release and patch management
- Asset Management
- Hardware Maintenance requests
- Third party management
- Full Managed Service
Our approach in the delivery of these services, follows a proven technique, which first and foremost beings with a formal engagement in order to determine your service requirements and challenges. We can then provide recommendations to bridge these gaps, through the provision of specific services. This initial engagement is often used to identify development opportunities for systems and infrastructure through to CPD programmes.
We have an industry recognised Help Desk Management System at the heart of our call centre. This ensures all support personnel understand the nuances of each support package offering, service levels and escalation procedures. Through automated processes, email and alert notifications drive service delivery and performance.
With a range of support professionals, we’re able to marry your support requirements with the appropriate resource, to deliver efficient and highly effective support. We hold many industry recognised qualifications and direct manufacturer engagements which further complement our service capabilities.
Our Service Desk offerings provide entry level support services, typical for end user level support, through to full managed services and everything in-between.