Apple Support Services
Simplify your organisation’s tech support with XMA. Discover AppleCare+, AppleCare for Enterprise, and AppleCare OS Support – and enjoy tailored coverage, priority repairs, and 24/7 technical assistance. Combine this with XMA’s Device Management as a Service and expert service desk for seamless deployment, management, and support – all designed to keep your teams productive and stress-free.
AppleCare+
Comprehensive coverage for your devices. With AppleCare+, your organisation gets extended warranty and accidental damage protection, ensuring uninterrupted use and peace of mind.
AppleCare for Enterprise
Comprehensive support for organisations. AppleCare for Enterprise provides 24/7 technical support, next-business-day onsite repairs, and flexible device repair or replacement options.
AppleCare OS Support
Expert support for your organisation. AppleCare OS Support provides IT teams with priority access to Apple experts, ensuring seamless deployment, integration, and issue resolution.
Management Services
XMA’s Device Management as a Service (DMaaS) enables our customers to realise their strategic technology initiatives. Lighten your IT team’s load with our end-to-end device management services.
Service Desk
XMA’s Service Desk enables our customers to experience round-the-clock (24/7) IT support delivered by our accredited, remote, or onsite ITIL-aligned service operations.
Discover AppleCare for Enterprise
Comprehensive Device Coverage
AppleCare for Enterprise offers flexible device repair and replacement options tailored to your organisation’s needs. Cover up to 10% of iPhone or iPad devices and 4% of Mac devices for any reason, including accidental damage.
Enjoy peace of mind with next-business-day onsite service to minimise downtime and keep your team productive. This coverage extends to Apple accessories and includes proactive service pools for added flexibility. With multi-year agreements available, you can align support with your organisation’s operational and financial planning.
24/7 Expert Support
Give your end users and IT teams priority access to Apple experts. With 24/7 technical support, you can resolve issues quickly, whether it’s troubleshooting Apple hardware, software, or deployment.
Empower your teams with direct access to AppleCare Advisors, easing the burden on internal help desks. Support is available in local languages during business hours, ensuring a seamless experience for your global workforce. Whether your employees work remotely or onsite, AppleCare for Enterprise helps keep them connected and productive.
Scalable IT Solutions
Designed for organisations of all sizes, AppleCare for Enterprise supports your IT strategy with a dedicated Customer Success Manager, enterprise-level incident support, and the AppleCare Enterprise Portal. From deployment to device management, streamline operations while ensuring your teams stay connected and supported globally.
IT staff also benefit from enhanced tools for reporting and case management, enabling proactive oversight of your organisation’s devices. With options to add AppleCare OS Support, you can further bolster your IT infrastructure with high-priority issue resolution and expert guidance.
How XMA Can Support Your
Organisation with Apple Solutions
Speak to a Specialist
Our IT specialists help organisations of all sizes deploy Apple technology seamlessly and effectively. Get in touch to discover how we can support your goals with tailored solutions and expert guidance.
Apple Procurement
Whether you’re equipping an institution, organisation, or individual users, XMA offers tailored solutions to meet your needs. With expert guidance and seamless procurement through to our XMA Store, EDU Store.
Apple Professional Learning
Apple Professional Learning (APL) is a comprehensive programme designed to support educators and institutions, helping to effectively integrating iPad and Mac into teaching and learning practices.
Apple Professional Services
Discover our deployment services, including configuration, and ongoing support. We can help you to ensure that your organisation gets the most out of its Apple estate, with expert care every step of the way.
Apple Financial Services
It’s easier than ever to bring Apple products into your institution with innovative financing options from Apple Financial Services (AFS). Get the products and services you need, when you need them.
Accessibility Audits
Apple technology supports vision, hearing, motor skills, learning, and literacy needs for every student. A wide range of built-in intuitive features enables students to personalise their device to support own individual needs.
Our Education Partners
Over the years, we’ve explored countless classroom tools and selected the ones teachers say truly enhance learning and teaching. These versatile apps, tools, and accessories can help to support and foster creativity.
Apple Lifecycle Management
Whether you’re adopting Apple devices for the first time, transitioning to new devices, migrating data, or managing ageing assets, XMA provides tailored lifecycle management solutions to meet your needs.
Apple Device Upgrades
Upgrade your institution’s Apple devices with XMA’s Device Upgrade Programme. By combining asset repurchase with Apple Financial Services, you can unlock the residual value of your ageing devices and reduce upfront costs.
Sustainability
Choosing suppliers and technologies with strong environmental credentials is a vital step towards reducing our impact on the planet. By selecting products and partners committed to eco-friendly practices, we can support efforts to lower carbon footprints.
Contact our eXperts
*Pricing available for qualifying educational institutions only. Pricing correct on 20.01.25. Excludes VAT at 20%. Based on a 36-month agreement with 12 quarterly payments. Pricing shown is a monthly representation. Minimum term and spend applies. Terms and conditions apply. Finance for business purposes only. Subject to acceptance and affordability checks. Applicants must be 18 or over. Available on new equipment only. For Finance Lease and Operating Lease VAT is due with each rental payment and you will not own the equipment at the end of the agreement. BNP Paribas Leasing Solutions does not offer tax advice; refer to your accountant/auditor for lease accounting advice. Return conditions apply. Terms and conditions apply. Images are for illustrative purposes only. Apple Financial Services is powered by BNP Paribas Leasing Solutions. Finance provided by BNP Paribas Leasing Solutions Limited, Northern Cross, Basingstoke, RG21 4HL. Registered in England No.901225. Authorised and Regulated by the Financial Conduct Authority.
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