The UK’s traditional phone systems (PSTN and ISDN) are being retired at the start of 2027.
As a result, all PSTN-based products currently in use by your business will require updates. Originally intended to be retired at the end of 2025, this extension to 2027 represents an opportunity for you to get your business in the best possible position for the switch-off.
The PSTN supports not only conventional landlines but also voice services like ISDN2/30. Moreover, it underpins the majority of mainstream broadband services, including fibre-to-the-cabinet (FTTC) and standard broadband (ADSL).
Why Is This Change Happening?
The old copper-wire phone networks are expensive to maintain and cannot support the features and reliability that modern businesses need. By upgrading to all-digital solutions, telecom providers save money and can offer a wider range of advanced services.
How Will This Impact My Business?
If your business still relies on traditional phone lines, you’ll need to take action. Impacts might include:
• Disruption Of Phone Service: Phone lines connected to PSTN/ISDN will no longer work
• Outdated Systems: Legacy fax machines or other equipment could become unusable
The Benefits of Embracing VoIP
Voice communication will transition entirely to digital formats, utilising Voice-over Internet Protocol (VoIP) technology over the internet. Benefits of migrating to an all-VoIP system include:
• Significant Cost Savings through lower monthly fees and reduced hardware costs
• Flexibility and Scalability: Work from anywhere, add users/lines easily, access global numbers
• Improved Customer Experience with advanced call handling and communication tools
• Increased Productivity and Collaboration through integrated voice, video, and messaging
• Disaster Recovery – Automatic failover to keep you connected
Preparing for the Switch-Off with RingCentral and XMA
XMA offers a simple, powerful solution for businesses of all sizes. Partnering with RingCentral, we can help you seamlessly transition to VoIP and enjoy all its advantages.
You can get started on the way to assessing your organisation’s communication needs. Find out:
• The number of locations you operate.
• The bandwidth available at each site.
• The telephone numbers you currently hold.
• Monitor your call volumes and identify any numbers that could be discontinued during the transition.
Here’s how we can assess and implement, making your transition easy:
• Inventory Equipment: We’ll work with you to thoroughly assess your existing systems, identifying not only phones but also alarms, point-of-sale terminals, and any other devices that might rely on traditional phone lines.
• Upgrade Connectivity: Our experts will analyse your internet connection, recommending upgrades if needed to ensure optimal voice quality and reliability for video conferencing and collaboration tools.
• Consider Hardware Needs: We’ll discuss the pros and cons of different VoIP hardware options, helping you select the best mix of traditional desk phones, modern headsets, and software solutions to empower your team’s work style.
• Train Your Team: We provide comprehensive training and ongoing support, so your team can quickly adopt the new system and maximise the benefits of VoIP communication for better productivity and customer experience.
Book your free consultation now to explore the possibilities and get tailored recommendations for your business.
